How To Fix Turtle Beach Mic Not Working? (Try This!)

When your Turtle Beach gaming headset microphone stops working, it is a frustrating experience. Don't freak out if this happens! Check out the these solutions provided below to help you resolve the problem and get back to gaming in no time.

There are a few possibilities for why your Turtle Beach mic not working properly with the microphone. The most common are out-of-date microphone settings, sound settings, or audio drivers that are failing or corrupt.

Let's go over some potential issues before discussing how to perform driver updates and use Windows' control panel to check and configure settings to help you get back to gaming.

1. If the headset itself can function normally:

Connect your headset to your phone or tablet to test the microphone. If it works, proceed to the next step, which is to check your PC's audio port.

If it doesn't work with other devices, you should contact Turtle Beach support because there could be a problem with the headset itself.

2. Your computer only has one audio jack:

If your PC only has a single audio jack, plugging in the headset cable should properly connect your Turtle Beach Recon 70 to your PC. To use this headset with your PC, you will need a mic splitter if your PC has two jacks to separate input and output for headphone audio and mic audio.

CHECK YOUR MIC DEVICE SETTINGS

This is a simple task, but sometimes the simplest solutions are the best. If your microphone isn't working, the problem could be as simple as the microphone being disabled, not being selected as the default device, or having a very low volume cap set.

To check on these settings, do the following:

• Hold down the windows logo and press the R button on your keyboard to bring up the run dialog and type in “Control” to open the control panel.
• Select “sound” from the control panel.
• Open the “recording” tab, then right-click on any empty space in the window and choose “show disabled devices.”
• Select enable if you see your headset microphone here.
• Select “Set as default device” from the right-click menu on the headset option.
• Right-click the headset microphone once more and choose properties.
• Make sure the levels tab is all the way to the top.
• To exit, click Ok twice.

Your Turtle Beach headphone mic is now activated, with the volume turned up and set to default. Hooray if this solves your problem! If not, proceed with the troubleshooting steps below.

UPDATE YOUR DRIVERS

If you use an incorrect or outdated version of the headphone driver, the microphone on your Turtle Beach headphones will not work. Updating your headphone drivers is a quick and easy way to solve the problem of your microphone not working. You have the option of updating the drivers manually or automatically.

If you want to manually update your drivers, here is a list of all current Turtle Beach Drivers: https://support.turtlebeach.com/hc/en-us/articles/234687127-Drivers-for-Turtle-Beach-Headsets

Follow the on-screen prompts for your headphones and your computer model to complete the driver update. If you want to use the automatic method, follow these instructions to get your driver updated.

• Driver Easy (https://www.drivereasy.com/kb/DriverEasy Setup.exe) can be downloaded and installed.

• Run the program and click the “scan now” button to have the software scan your computer for any problematic drivers, including the one for your Turtle Beach headphones.

• Select “update” next to the drivers that require updating. If you see your headphones here, update them, and your problem should be resolved.

• After updating your driver, restart your computer to ensure that the changes take effect.

In most cases, going through these two troubleshooting steps will resolve the problem. However, there are some instances where this does not apply. If the problems persist, proceed to the final troubleshooting section.

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ENABLE YOUR HEADSET MIC FOR RECORDING

The first thing you want to check on your PC is if you’ve enabled your headset mic for recording. Follow these steps:

1. Right-click the Speaker icon on your taskbar then select Sounds.
2. Switch to the Recording tab and find your headset device. If you don’t see it, right-click on the empty area then select Show Disabled Devices.
3. Right-click the headset then select Enable.
4. Click Apply then OK.

Check if your mic works. If not, try the next solution.

SET YOUR HEADSET AS THE INPUT DEVICE

When you plug your Turtle Beach Recon 70 into your PC, your system will most likely not recognize your headset as an audio input device. To do it by hand:

1. Right-click the Speaker icon in your taskbar, then select Open Sound Settings.
2. Configure your headset as the input device. For more advanced options, click App volume and device preferences.
3. You'll be able to change the volume and output/input device for each app as needed.

Check to see if your headset microphone is capable of recording your voice. If this doesn't work, move on to the next option.

UPDATE YOUR AUDIO DRIVER

A faulty or outdated driver can cause a slew of issues. If your microphone isn't working, you should update your audio driver to ensure it's working properly. You can obtain the correct audio driver in two ways: manually or automatically.

• Manual driver update – Using Device Manager, you can update your audio driver. Although Windows can automatically scan for available updates for your driver, it does not update its database very frequently. It's possible that you need a new driver, but Device Manager isn't detecting any.

• Automatic driver update – If you don't have the time, patience, or computer skills to manually update your drivers, Driver Easy can do it for you. Driver Easy will detect your system and locate the most recent driver for your specific audio card as well as your Windows version. The driver will then be correctly downloaded and installed:

1. Driver Easy can be downloaded and installed here.
2. Launch Driver Easy and select the Scan Now option. Driver Easy will then scan your computer for incompatible drivers.
3. Click the Update button next to the flagged audio driver to download the latest version of the driver, which you can then manually install (you can do this with the FREE version).
4. Alternatively, click Update All to automatically download and install the correct version of all missing or out-of-date drivers on your system. (This requires the Pro version, which includes full support and a 30-day money-back guarantee; when you click Update All, you'll be prompted to upgrade.)

Restart your PC for the new driver to take effect. Check if your headset microphone works now. If it still won’t pick up your voice, move on to the next solution.

Alternative Video: How To Fix Turtle Beach Mic Not Working?

TROUBLESHOOTING HARDWARE

If the first two methods of troubleshooting did not work, there is a good chance that your computer or headphones have a hardware problem. Connect another headset to your computer and see if that works to isolate which is having problems.

If they do not, you may experience problems with your computer's audio/mic functionality. If the other headset works, you're probably dealing with a hardware problem with the Turtle Beach headset.

Perform some basic tests, such as checking connections and ensuring the headphones are free of visible damage. If you don't see anything obvious, contact Turtle Beach to see if your headphones are still under warranty or if they can assist you with further troubleshooting.

If you still can't get the headphones to work, you should think about purchasing a new pair. Here are some of the best gaming headphones with a proven track record of quality and consistency.

MORE IN-DEPTH FIXES TO TRY

Option 1: Validate Headphone Mic Configured For Recording

The first thing you should do is make sure your headset mic is set to record.

Take the following steps:

1. Select Sounds by right-clicking the Speaker icon in your taskbar.
2. Navigate to the Recording tab and select your headset device. If you don't see it, right-click on an empty area and choose Show Disabled Devices.
3. Right-click the headset and choose Enable.
4. Click OK, then Apply.
5. Check to see if your microphone is operational. If not, proceed to the next solution.

Option 2: Set your headset as the input device

When you connect your Turtle Beach headset to your computer, it will most likely not be set as the default audio input device.

To do it by hand:

1. Right-click the Speaker icon in your taskbar, then select Open Sound Settings.
2. Configure your headset as the input device. For more advanced options, click App volume and device preferences.
3. You'll be able to change the volume and output/input device for each app as needed.

Check to see if your headset microphone can record your voice. If it doesn't work, try the next solution.

Option 3: Update your audio driver

A bad driver can cause problems. When your microphone is not working, you should update the audio driver on your computer so it will work again.

Windows has a program called Device Manager. This helps you update the drivers for your computer. It does not update its database very often, so it may be that you need a new driver even though Windows will not detect it.

Option 4: Turn on microphone access on your PC

It's possible that your PC's microphone has been disabled, preventing you from using a headset. To test, and if necessary, enable microphone access on your computer:

1. Type microphone into the search bar next to the Start button, then click Microphone privacy settings.
2. Turn on microphone access for this device by clicking Change.

Check that your headset mic is operational. If that doesn't work, try the final solution listed below.

Option 5: Re-enable your headset mic via Device Manager

Even if you connect the headset to your computer, sometimes your system will not be able to find it. You may manually turn off and re-enable your headset in Device Manager to see if it makes a difference.:

1. Press the Windows logo key and R on your keyboard to invoke the Run box.
2. Type devmgmt.msc, then click OK.
3. Under Audio inputs and outputs, right-click your headset then select Disable Device.
4. Again right-click your headset, then select Enable device.
5. Check if your headset mic works.

HOW TO UPDATE THE FIRMWARE?

Your microphone may not be working because you need to update something in your headset's firmware. Because the updating process is mostly automated, there are only a few steps you must take on your end to bring your firmware up to date.

To update your headset, go to:

1. Get the Turtle Beach Audio Hub for Windows or Mac.
2. Launch the Audio Hub application.
3. Connect your headset to your computer via the USB cable that came with it. Audio Hub will detect your device and search for updates automatically.
4. Wait for the process to finish and then follow the prompts for any available updates.

You can repeat the same steps to update your transmitter to ensure that you have the newest programs available.

HOW TO PAIR YOUR HEADSET AND TRANSMITTER?

You may be experiencing problems with your microphone because it is not properly paired with your transmitter. Check to see if the LEDs on the headset and transmitter are solid blue, indicating that they are pairing with each other.

If the LEDs are not completely blue, they are still looking for a device to pair with. If the LED on the transmitter is blue but blinks twice, it isn't pairing with your headset, and if it's red, it doesn't recognize the microphone on the headset.

To connect your headset and transmitter, follow these steps:

1. Connect your console to your transmitter. The LED should blink twice to indicate that it is looking for the headset.
2. To turn on the headset, press and hold the “Power” button. The LED should blink twice to indicate that it is looking for the transmitter.
3. Wait 10 seconds for the LEDs to turn solid blue, indicating that the pairing was successful. If the pairing process takes too long, move the devices closer together and try again.

Keep in mind that your microphone may work through the headset but not as an audio input for the console until the pairing is complete.

HOW TO CONFIGURE THE SETTINGS?

If your headset is up to date and you know the pairing is correct, it's likely that something in your console's settings or a specific game is causing issues with your microphone.

To configure your console's settings, follow these steps:

1. Navigate to Settings.
2. Choose “Devices” and then “Audio Devices.”
3. Ascertain that your Stealth 700 headset is set as the default audio input and output device.
4. To ensure that your microphone is receiving input, go to the “Adjust Microphone Level” section.

If you can't get your microphone to work in a specific game, you'll need to go into the game's settings. To change the settings in your game, do the following:

1. Start running the game and open Settings.
2. Find the chat settings and enable them. 
3. Disable “Push-to-Talk” and any recording threshold settings. 

Remember to check the volume for your microphone on both your console and your game to see if the problem is if the volume is too low as opposed to a problem with the microphone.

HOW TO POWER CYCLE YOUR HEADSET?

Power cycling your headset is a great way to restart the setup processes and resolve some issues with enabling the microphone. To restart your headset, follow these steps:

1. Unplug your console's transmitter.
2. To turn off your headset, press and hold the “Power” button.
3. Wait a few seconds while both devices are turned off.
4. Hold down the “Power” button on your headset until it turns on.
5. Connect your transmitter to your console.
6. Pair the headset and transmitter again. If you need assistance, refer to the pairing steps above.

The microphone is usually not working because something went wrong during the boot-up process. A quick power cycle should be sufficient to resolve the issue.

HOW TO RESET YOUR HEADSET?

If you've tried everything else and your microphone still isn't working, it's time to reset your headset to factory settings. Resetting should clear out any issues and allow you to start over.

To reset your headset, follow these steps:

1. For 20 seconds, press and hold the “Bluetooth” and “Mode” buttons simultaneously.
2. The headset will turn off, and you will be able to turn it back on again.
3. Pair your headset with your transmitter and other devices once more.

If you still can't get your microphone to work properly after resetting the headset, contact the Beach Turtle support team for assistance.

CONCLUSION

If you're having trouble with your Turtle Beach microphone, it's possible that it's not set up for recording or that there's a problem with the headset jack itself.

If you have another set of headphones that work and are certain they are properly connected to the computer, this could indicate a failure on the part of your Turtle Springs headset. If all else fails, consider investing in a new pair of gaming headphones from any of the highly rated options listed below.

FAQs About Turtle Beach Issues