13 Best Call Center Headset

If you manage a call center or have recently changed to a call center position as a result of the recent pandemic, you may be seeking to purchase a headset, specifically a call headset.

The best call center headphones, wireless headphone, or even the best wireless headsets aren't cheap, but there are some fantastic wideband audio solutions to make long hours on the phone more bearable.

While many telecommunications centers give equipment to its own employees, it is not uncommon for these companies to consider cost-cutting measures when distributing this equipment to their call center agents.

If you're fortunate enough to be given a contact center headset, you may realize that it falls short in one or more areas, such as noise cancellation, audio quality, or build quality.

We've produced a list of the top telemarketing headsets for contact centers you can buy in 2022 with the goal of making your work day significantly less difficult with unpleasant background noises. If you don't see what you're looking for on the list, we've created a buyers guide to assist you choose the best headset and best call center headphone for you (or your employees).

Our Top 3 Pick Best Call Center Headset for your Office

1. Jabra Engage 50 Wired Headset
2. Plantronics Voyager Focus UC B825 Headset
3. Leitner OfficeAlly LH270 Noise Cancelling Microphone Wireless Headset

13 Best Call Center Headset Reviewed

1. Jabra Engage 50 Wired Headset

The Jabra Engage is a fantastic wired headset designed for comfort and quality. It's also built from the ground up to be utilized in a busy area with a high volume of calls.

As a result, it has distinct status light indicators on both sides of your head (to minimize real world interruptions). This is why it offers exceptional acoustic noise cancellation and a native suite for live call and microphone analytics, unlike other competitors in this price range.

It is significantly more expensive than direct competitors such as the TECKNET trucker style headset, but the improvement in quality and ease of use makes it worthwhile.

PROS

• Live mic monitoring
• In depth call analytics
• Intuitive controls
• Status lights on headset (great for busy office)
• Available in mono OR stereo
• Long range
• hd voice with smart headset features for answering calls
• convertible headset

CONS

• Headset sometimes desynchronizes
• Requires app install to change settings
• Not as much mobility as a wireless headset

2. Plantronics Voyager Focus UC B825 Headset

The Plantronics Voyager Focus UC B825 Headset is the greatest all-around contact center headset available. The call quality is fantastic, as is the microphone. The best thing is that, owing to sophisticated sensor technology, the headsets inform you when you need to turn off the mute in case you forget and start talking.

To begin with, the controls are simple to operate. The battery life is adequate, which is beneficial for call center operators.

Second, the noise cancellation is modest and effective. It's not so bad that you won't feel suffocated after a while. The noise cancellation is not as strong as that of noise canceling headphones.

PROS

• Excellent sound quality
• Crisp and clear mic quality
• Intuitive controls
• Durable and sturdy build
• Provides up to 12 hours of talk time in a single charge
• Reliable Bluetooth connectivity
• Rich bass and well-defined mids

CONS

• Slight drop in sound quality when using Bluetooth instead of the dongle

3. Leitner OfficeAlly LH270 Noise Cancelling Microphone Wireless Headset

Leitner not only provides a decent product at a reasonable price, but it also goes above and beyond in terms of customer service.

You won't be disappointed with its superb sound quality and clean reception.

Whether you work from home, at a call center, or in a crowded workplace, their noise-cancelling microphone will eliminate background noise.

Furthermore, the encrypted connection ensures that your calls are safe and secure.

As a result, callers will hear only you and nothing else.

PROS

• Dual connectivity
• Universal compatibility
• Excellent warranty features
• Ergonomic, lightweight build

CONS

• Expensive

4. TECKNET Hands Free Wireless Headset

Even though it is priced in the mid-range, this call center agents headset delivers a powerful punch. For less than $60, you get access to unique features like live AI noise cancellation, which can be used to eliminate ambient call center noises or other generic background noise throughout your call. This isn't even the only noise-cancelling element there; acoustic foam is also used.

For comparison, the Jabra evolve 40 is more expensive than this headset and does not employ active noise cancelling in this manner. In fact, it lacks a noise-cancelling microphone entirely.

So, in terms of functionality, the TECKNET hands-free headset provides more than you pay for.

PROS

• Very long battery life (2 days)
• Ultra soft leather earmuffs
• Highly ergonomic and adjustable
• Can be worn ambidextrously (rotational mic)
• Impressive ANC
• Lightweight (Under 5.0 Oz)
• Decent wireless range
• Tend to not find audio spikes with this headset

CONS

• Fairly bulky
• Requires occasional restart

5. Sennheiser Consumer Audio SC 60 USB ML Headset

Sennheiser headsets are ideal for conference calls and customer service meetings. The bendable boom arm of the Sennheiser Consumer Audio SC 60 USB ML Headset allows you to arrange the microphone in a comfortable position to make your voice sound open and so assure clear calls.

For starters, the Sennheiser Consumer Audio SC 60 USB ML Headset is reasonably priced for call center firms.

Second, the headset is lightweight and easily connects to a Windows PC. The headset is covered by a 2-year warranty from the manufacturer.

PROS

• Adjustable boom arm
• Decent noise-canceling microphone
• Instantly connects with Windows 10
• Great for conference calls
• Comfortable ear cushions

6. Logitech USB Headset H390 with Noise Canceling Microphone

This is most likely one of the most amazingly low-cost headsets on the market that still keeps some functionality. Despite their inexpensive price and ability to be purchased in multipacks, these headsets provide high-quality sound and are ideal for Skype calls or interfacing with similar call center software.

They are only powered by USB, as opposed to devices like the TECKNET described above, which can be readily coupled with mobile phones (through Bluetooth) to make phone calls. The audio output isn't that impressive either.

As long as you keep this limitation in mind, you should be able to do basic call center work with this headset.

PROS

• Incredibly inexpensive
• Can be bought in multipacks
• Adjustable noise canceling microphone present
• Relatively comfortable
• Basic warranty normally present
• Best USB call center headset option

CONS

• Cheap materials can break easily
• Moving parts are also more prone to breaking

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7. Jabra Evolve 40 Professional Wired Headset

PROS

• Delivers passive noise cancelation
• Provides reliable USB connectivity
• Lightweight and durable
• Long cord for free movement
• Comfortable during extended use

CONS

• The mic picks up breathing

The Jabra Evolve 40 Professional is intended for professional use and may be linked to a variety of communication systems, including Skype, the most popular choice for call centers.

To begin, the headphones include a 3.5 mm connector and can be easily connected to Windows or Mac systems, making them one of the most dependable headsets.

Second, the passive noise cancellation works nicely, albeit the mic picks up even your breathing when you speak. Moving it lower (near the chin) may resolve the issue.

8. Plantronics – Savi 8220 Office – Wireless DECT Dual-Ear (Stereo) Headset

PROS

• Provides talk time of up to 13 hours
• Works with multiple devices
• Premium-quality build
• Comes with active noise cancelation
• Can provide wireless connectivity up to 590 feet

CONS

• Issues with the bluetooth Connectivity

The Plantronics – Savi 8220 Office Wireless Headsets provide the greatest active noise cancellation, allowing you and the customer to enjoy excellent audio discussions. Because the gadget is wireless, you can walk around without fear of losing connectivity.

To begin, if you prefer to utilize multiple devices at work (mobile, tablet, and PC), this call center headset is ideal for you because it is compatible with the majority of them.

Second, despite some customer complaints, we discovered that the battery life is adequate. The specific element could be at fault.

9. Logitech Zone Wireless Certified for Microsoft Teams Bluetooth Headset

If your call center uses Microsoft Teams for work perspective and communication, the Logitech Zone may be your finest wireless headset. The wireless type is ideal for team meetings since it allows you to mute and unmute the microphone by sliding the mic arm up and down.

To begin, the wireless headset has dynamic noise cancellation and is appropriate for both the workplace and the home office.

Second, the 14-hour battery backup is comparable to the average conversation time provided by the other headsets on our list.

PROS

• Provides wireless range up to 100 feet
• Works with various communication platforms
• Delivers up to 14 hours battery backup
• Comprises intuitive call controls
• Comfortable and durable
• Comes with active noise cancelation feature

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10. OvisLink Noise Canceling Call Center Wireless headset

Our initial thoughts on this device were that it was very light. We later learned that it was quite quick and simple to set up. The generic appearance was first concerning, but our concerns were immediately dispelled when we realized how good the sound quality was from both the microphone and the speakers.

This little and reasonably priced mono headset is more than capable of competing with some of the higher-end, more costly wireless headsets you're likely to come across when surfing (such as the TECKNET hands free).

The noise canceling microphone that is now installed even has its own acoustic shock protection and RF shielding to assure constant crystal clear quality.

PROS

• Great value for money
• One of the few good mono noise cancelling headsets
• One of the more reliable headsets (less prone to breakages)
• 2 year warranty despite this
• Comfortable ear cushions

CONS

• The connector can't handle a lot of movement
• No mobility compared to wireless headset

11. xMpow HC5 Pro V5.0 Wireless Headset

The xMpow HC5 Pro is a wonderful headset because it incorporates all of the features you'd expect from a high-end headset and expands on them to ensure that each function and feature of your smartphone is refined and trouble-free.

In contrast to other wireless headphones (such as the TECKNET), this one fully utilizes Bluetooth 5.0. This provides significant advantages over prior kinds of Bluetooth call center headsets, mainly improved signal quality, wireless range, and reduced latency.

The drawback is that power usage is slightly higher as a result. In comparison to the TECKNET's 32-hour battery life, this only offers a 22-hour battery life. This is still more battery than you'll ever need in a single sitting. So you don't have to be concerned about it.

PROS

• Excellent battery life
• Bluetooth 5.0 Tech (Fast)
• Easy control interface
• Comfortable
• Noise canceling microphone (No background noise)
• Great wireless range

CONS

• Headband can be a little tight
• Adjustable components can be prone to breaking
• On-ear design doesn't filter as much background noise

12. AGPtek Call Center Dialpad Headset Telephone

We believed this was the most affordable working headset we should put on our list. There are other headsets in the same price range (and lower), but many of them are prone to breaking and have obvious issues with audio and mic quality. This headset keeps the majority of the high-quality features found in more expensive models such as the Jabra Engage 50.

The fact that this headset contains a working dial pad is possibly its most distinguishing feature. This may appear a touch antique, but the presence of a digital screen allows you to screen callers more effectively. It also features a quite large call memory bank, allowing you to record a huge number of prior incoming and outgoing numbers.

PROS

• Display screen allows for more intuitive call screening
• Noise canceling microphone present (HD/Adjustable Mic)
• Soft ergonomic ear cups for comfort
• Plugs straight into your telephone line (easy set up)
• Memory bank of numbers
• Desk phone options, specially for those looking for this type of call center phone to answer calls with

CONS

• Only compatible with a telephone line
• Can't be used to record calls

13. Bose Noise Cancelling Headphones 700 UC

For some, noise-cancelling headsets are a must-have feature while shopping for call center headsets. This noise-cancelling headset is the best of the best.

It contains 11 levels of noise cancellation and equalization technology, which results in clear audio quality. You get 20 hours of conversation time as well as a lightweight and comfy design.

The ear-cups are positioned to fit snugly around your ears, and the four-microphone system ensures that your caller hears you and only you during your chat.

Many Bose 700 UC users love the boomless microphone technology. Microphones are incorporated into the speaker cups, which are angled forward to pick up your speech from directly in front of your lips.

Noise-cancelling canceling technology can distinguish background noise in your area and block it out. This ensures that your voice is clearly picked up and transmitted to your caller.

Considerations When Purchasing Call Center Headsets

While there are numerous factors to consider when purchasing call center headsets, the following are the most crucial.

1. Noise Cancellation or noise reduction

Noise-cancelling headphones are a must-have for call centers. Active Noise Cancellation (ANC) models are quite costly. You can use noise-cancelling headsets in conjunction with third-party apps to muffle background noise and improve voice clarity.

2. Comfort: How comfortable are the new noise-reduction headsets?

When call center staff use headsets all day, they must be able to use them comfortably for a longer amount of time. Models that are heavy, bulky, and clunky will produce the opposite results. Lightweight and wireless headsets are an excellent choice. Don't forget to provide ear cushion to protect your ears and also pick a right headset that has a adjustable headband.

3. Longevity

Isn't this a self-evident point? When you spend a significant amount of money on team headsets, you want the units to endure a reasonable amount of time. The last thing any call center agent wants is for a headset to fail in the middle of a chat with a customer.

4. Design and fashion

Headsets that are simple to set up and operate are favored, right? You have the option of using behind-the-ear or over-the-ear headsets. Other alternatives include single and dual earpieces, though most call centers prefer dual earpieces since they improve audio quality.

5. Technology

Headsets with novel extra functions would be a plus. Integration with other programs, steady connectivity (for wireless headsets), crisp audio, and a quality microphone are some of the qualities that contact center headsets must have in order to answer calls quickly and effectively.

6. Mono or Duo

Although this is a matter of personal preference, most contact centers supply their employees with mono headsets. This is because mono headsets allow people to be immediately aware of their surroundings (which is useful in a crowded office atmosphere) and can also prevent people from shouting as much when they can't hear how loud they're being.

Nothing physically prevents you from picking up a dual channel best bluetooth headsets if you're working alone at home. They're just less common in this line of employment because so much of it is done in an office setting.

7. Controls

When it comes to call center headsets, intuitive call controls are usually a huge benefit. When it comes to how comfortable you are handling a high volume of calls, a mute/hold button and simple volume control can make all the difference. The good news is that even low-cost headsets can have adequate controls.

Best Call Center Headset You Must Consider Video

Final Thoughts on Best Call Center Headset

As you might expect, the variety of headsets on the market is nearly limitless. It is easier to select the ideal product if you first identify your wants and expectations.

We've aided you in this process with this ranking. You don't need to track headset efficiency, record data, or constantly listen to opposing viewpoints.

You have presented everything plainly and loudly. It's the simplest method to select a model that's both reasonable and fulfills your requirements.

Aside from the specifics, the entire list displays the equipment that fits the basic criteria. In a call center, it is to deliver perfect customer service.

The distinctions take into account more specific aspects. We are confident that you will find something to your liking because we made every effort to make the list as diverse as possible.

We are, nevertheless, open to suggestions. Perhaps you already have a reliable phone headset, telephone headset, office headset, and noise cancelling headset and would want to add it to this list?

Please contact us and present us with the headset that is a missing puzzle piece for you. Alternatively, select a headset from our list and have fun with it!

Frequently Asked Questions (FAQS)