How To Troubleshoot Bluetooth Headphones Connected But No Sound? (Try These Easy Fixes!)

We all use Bluetooth headphones every single day, and most of us can’t imagine life without them.

What happens if something goes wrong with them? How To Troubleshoot Bluetooth Headphones Connected But No Sound?

Imagine a situation where you really want to take calls or listen to music, and you pair your headphones but there is no audio coming out? Nerve-wracking, right?

How To Troubleshoot Bluetooth Headphones Connected But No Sound?
How To Troubleshoot Bluetooth Headphones Connected But No Sound?

So, How To Fix Bluetooth Headphones Connected But No Sound Issue?

To fix Bluetooth headphones connected but with no sound issue, check the volume levels on the headphones and the device. Increase the volume level and see if it solves the issue. Make sure your devices are not on mute.


There could be several reasons why you don’t hear any sound from your Bluetooth headphones when they’re connected to your PC.

The following are some of the most common scenarios and their solutions for getting your Bluetooth headphones back up and running.

  • Check Battery Level
  • Bluetooth Device Out of Range
  • Restart and Re-Pair Bluetooth Headphones
  • Check the output device settings on Windows & Mac
  • Check the audio file
  • Check for multiple connections
  • Update Bluetooth drivers
  • Check if devices are compatible
  • Resetting Network settings on phones

1. Check Battery Level

The next troubleshooting method is for you to check the battery levels in both the connected devices. Check the battery percentage on your phone or laptop and if it is critically low, then this might be the cause of no volume in your Bluetooth headphones.

Plug in the charger, let the device charge for a while and then try again. Alternatively, there could be a charging issue with your Bluetooth headphones.

We recommend that you put your headphones on charge for about 10-20 minutes, connect them to your device, and see if the problem goes away or not.

2. Bluetooth Device Out of Range

Bluetooth Device Out of Range
Bluetooth Device Out of Range

Every device and Bluetooth headset operates properly within a certain range. Even if you have successfully connected your Bluetooth headphones to a laptop or mobile, and if you are out of range, then you might face the issue of no sound playback.

Try moving the headphones within range and see if you get audio output. There could also be the case of interference. Even if your headphones are in range, you could have other electronics devices creating interference or a wall/furniture blocking the wireless connection.

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In case you have multiple wireless devices switched on, then switch them off & this should help you get sound in your headphones. Remove obstacles as well to increase signal strength.

READ ALSO: How Loud Is Too Loud For Headphones? (Quick Answer!)

3. Restart and Re-Pair Bluetooth Headphones

One of the most popular and tested approaches is to restart both the headphones and your device when you face any connectivity issues. Once they have rebooted, go through the pairing process once more and see if the problem persists.

Most of the time, restarting your devices should solve the problem. If this doesn’t work then, there are many other solutions listed below that could do the trick.

4. Check the output device settings on Windows & Mac

Make sure that your Bluetooth headphones are the default audio output device. Here is how you can do it on Windows systems.

Windows System
Windows System
  • Click on Start Menu and open the Control Panel
  • In the search box type Sound and you will get the Audio options
  • In the Playback tab, make sure your headphones are the default device. Apply these settings and see if they helped

On Apple Macbooks

  • Click on the Apple icon on the top left corner of the screen
  • Now select System Preferences
On Apple Macbooks
On Apple Macbooks
  • In the System Preferences window, click on Sound and then select the Output tab
  • Here, make your headphones the default audio device

5. Check the audio file

Let’s say you have tried a lot of troubleshooting steps but are still not able to figure out why you don’t have any sound in your Bluetooth headphones.

Did you check the file you are playing? Maybe there is some issue with it. Use another audio file to check if that also has the same problem or not. If it doesn’t, then your audio file could have been damaged or didn’t have any audio.

6. Check for multiple connections

There are many high-end laptops and mobile phones that come with the capability of connecting to multiple Bluetooth devices at the same time.

If this is the case, then the sound output might be going to another headphone or speaker. Go to your device’s Bluetooth settings and switch off other connections that are active. Test to see if this solved your issue or not.

Check for multiple connections
Check for multiple connections

Do this process for wireless and wired connections as well. There could be instances where a wired headphone or speaker is connected to your device and that is acting as the default audio output device. If so, disconnect them as well.

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7. Update Bluetooth drivers

This solution works mostly with laptops as on mobile phones you generally don’t have the option of updating Bluetooth drivers. Here is what you need to do for Windows systems.

  • Click on the Start menu and open the Control Panel
  • Look for Device Manager. You can also type it into the Search Box
  • You should see an option for Bluetooth. Right- Click on it
Update Bluetooth drivers
Update Bluetooth drivers
  • Now select Update Driver and let Windows guide you through the update process
  • Once the driver is updated, switch off the device Bluetooth and switch it on again
  • Pair it with your headphones and test to see if you get audio output or not

8. Check if devices are compatible

Usually, the compatibility factor should not be a feature because Bluetooth technology is backward compatible. This means that even if you have a device with an older Bluetooth version, it should connect with one with a newer version. However, there could be certain exceptions to it.

Check the Bluetooth versions of both your devices to see which standard they use. Try connecting other phones/laptops or headphones and see if the problem persists. If it doesn’t, then it means that you might be using an incompatible device and it needs to be upgraded.

For example, your new headphones might use Bluetooth 5 technology and your device could have Bluetooth 3 version. In such cases, compatibility issues often come up and result in problems like no sound output.

Alternative Video: Bluetooth Headphones Connected But No Sound

Bluetooth Headphones Connected But No Sound

9. Resetting Network settings on phones

This is a mobile phone-specific solution. Here is how you can reset your network settings.

For Android phones

  • Open the Settings app on the phone and look for System Management, Backup & Rest, or Network Settings
  • You should be able to get the Reset menu and under that will be an option for Reset Network Settings
  • Click on it and confirm the action. This will restore network settings such as wi-fi connections, Bluetooth connections, and data networks to the factory settings
Resetting Network settings on phones
Resetting Network settings on phones

For iOS phones

Here is how you can reset network settings on an iPhone.

  • On the iOS device, open the Settings app
  • Click on the General option
  • Scroll to the bottom and you will find the Reset menu. Click on it
  • Now click on Reset Network Settings and then confirm the action
For iOS Phone
For iOS Phone

CONCLUSION On Bluetooth Headphones Connected But No Sound

If you are facing issues with Bluetooth headphones connected but have no sound output, then the above troubleshooting steps should have helped you solve the problem. There could be many issues with the hardware or the software causing audio loss but our comprehensive solutions should have them all covered.

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Hope this article has been helpful and that you were able to follow these simple instructions in restoring the audio output on your Bluetooth headphones. Follow them in the right order and you should be able to identify and rectify the problem.

FAQs About Bluetooth Headphones Connected But No Sound

Why are my Bluetooth headphones connected but not playing audio?

If your Bluetooth headphones aren’t producing any sound, make sure the Media Audio setting is enabled. Go to Settings and select Bluetooth while your Bluetooth headphones are connected. Choose your Bluetooth headphones from the drop-down menu. Make sure that Media Audio is turned ON on the next screen.

Why is my Bluetooth connected but not playing?

This is frequently caused by a faulty or weak Bluetooth network. To resolve this, you must first unpair the device. Restart the speaker, then reconnect it to the Bluetooth device. If the problem persists, you will need to completely delete the pairing information from your devices.

Why is there no sound coming from my headphones?

Make sure your audio source is turned on and the volume is turned up. Turn up the volume on your headphones if they have a volume button or knob. Check that your battery-powered headphones are fully charged. Check your headphones’ connection.

Why is there no sound coming out of my earbuds?

If you don’t hear any sound, the split could be near the jack or the short metal prong that plugs into your device. If you have another pair of earbuds lying around, try plugging them in to ensure that the problem isn’t with the device’s headphone jack.

Evan Grant

A Musician, headphones lover, boyfriend and also the lead Editor of ElectricFieldsFestival, Evan Grant is the guy who runs this site. He's a great Roger Federer fan and is always up for a game of Tennis.

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